eTap Inc. Fortifies Service Quality and Operational Security with Triple ISO Certification
eTap Inc., the largest home-grown provider of customizable self-service kiosks and services, in the country, receives three ISO certifications to nurture the company’s commitment to superb service quality, operational efficiency and security, thus providing exceptional customer satisfaction and seamless transactions with its partners and aggregates.
The fintech leader, eTap Inc., began its journey toward ISO 27001 certification for Information Security Management System (ISMS) in early 2023 and successfully achieved it in December of the same year. Building on this milestone, the company set its sights on ISO 9001 for Quality Management System (QMS) and ISO 27701 for Privacy Information Management System (PIMS) in January 2024. By November 2024, eTap Inc. earned both certifications, marking a remarkable back-to-back achievement.
Percy de Leon, Governance, Risk Management, and Compliance Senior Manager said, “I want to express my sincere thanks to all the business leaders and department managers for their support and cooperation. There were some intense debates, a lot of meetings, and sleepless nights but we were able to pull it off and work together. These certifications show our commitment to best practices across the board.”
Information Security and Data Privacy at the Core
As eTap Inc. governs customers’ data privacy and organization’s security and risk management, ISO 27001 and ISO 27701 are the biggest parameters in bringing the organization’s compliance and adaptation to constitutional laws pertaining to security and data protection. This move underscores eTap's dedication to safeguarding sensitive information, ensuring confidentiality, integrity, and availability. By implementing robust security measures, eTap protects its clients' information and maintains a secure operational environment. Moreso, it demonstrates eTap's commitment to privacy by establishing a comprehensive framework for managing personal information. By adhering to stringent privacy principles, eTap ensures the ethical and lawful handling of sensitive data.
Service Quality Towards Client Satisfaction
Alongside with security and data privacy, eTap Inc. also includes quality management in delivering reliable and high service quality to its clients by acquiring ISO 9001 certification this year. This is a barometer of the company in delivering state-of-the-art product and cutting-edge service to its stakeholders. By putting quality protocols and rigorous quality management processes in place, eTap will continuously meet the expectations and strive for continuous improvement.
“Preparing for certification requires thorough planning and collaboration across eTap: getting ISO certified involves a deep dive into how we do things. The auditors looked at our processes, documentation, records, and how well we meet the standards. It's about having a well defined management system in place, making sure we're constantly improving, and demonstrating that we're committed to things like customer satisfaction, data protection, and strong security practices.” de Leon said about the factors considered in obtaining ISO certifications.
Bringing eTap Inc. to Greater Heights
In 2025, eTap Inc. will continue to put more leverage on this milestone as the organization has already started planning to transition to the latest version of ISO 27001 and sustain other certifications.
“We're not stopping here: we're already planning to transition to the latest version of ISO 27001 (the 2022 edition) next year. We'll also have our surveillance audits for ISO 9001 and ISO 27701. And with eTap’s 10th anniversary coming up in 2025, we're excited to leverage these certifications and achieve even greater milestones. Stay tuned!” de Leon concluded.
